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| Author | Forum: PowerTCP FTP for ActiveX Topic: Dr. Watson Error |
| User912 Posts: 2 Member Since: 02/13/01 |
posted February 13, 2001 10:47 AM Our Secure FTP product will Dr. Watson on our WinNT 4.0 Server about three times a day. It seems to be associated with a client starting a send and then the connection drops or terminates abnormally. SFTP will then Dr. Watson. Nothing is written to the Event Log. This happens when SFTP is run as a Service and as an Application. |
Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted February 13, 2001 10:55 AM Please tell me exactly how to duplicate the error so that I can try it here. Thanks, Tony Priest Dart Tech Support |
| User912 Posts: 2 Member Since: 02/13/01 |
posted February 13, 2001 11:04 AM Thanks for the quick response. I am impressed! Anyway... our clients send us files daily. Some of them are satelite sites of large health care facilites. They use the large corporate sites for Proxy, Firewall, etc. If a session terminates abnormally from the client. SFTP will crash. I then have to restart it and the process starts all over again. We are growing rapidly and need to resolve the issue before we have even more clients impacted by the problem. Obviously with one client crashing the SFTP it stops everyone and generates numerous help desk calls. We had a consulting company setup the features initially and now internal IT is supporting the project. The company never got the issued resolved before they pulled out. Any help is greatly appreciated. |
| Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted February 13, 2001 11:07 AM Please tell me the EXACT steps I need to take to get our sample to crash. Thanks, Tony |
| Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted February 13, 2001 11:09 AM Also, when you post the steps please Post them to the appropriate Forum. This is for the FTP Tool. What you have is the SSL tool. Thanks, tony |
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