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AuthorForum: PowerTCP Web for ActiveX
Topic: Error 339; Component DartWeb.dll or one of its dependencies...
lyve2ryde

From: USA
Posts: 25
Member Since: 02/25/15
posted February 16, 2021 5:31 PM

We have installed our program many times with no issues, but today we are getting this error (see subject) on a remote PC.
Below is the DartNostic log.
This is a Win7 Professional 64bit OS
Any help with this would be greatly appreciated.
thanks,

****************************
* Dart Diagnostics Report *
****************************

Customer Name :
E-mail Address :
Problem Description :

339; Component 'DartWeb.dll' or one of its dependencies not correctly
registered: a file is missing or invalid;

**********************
*  Platform Info  *
**********************

Platform : WindowsNT
Version: 6.1.7601 Service Pack 1

**********************
*  Registry Info  *
**********************



**********************
*  DLL Versions  *
**********************

VERSION       REGISTERED PATH
-------       ---------------
2.11.1.0       C:\Windows\SysWOW64\DartCertificate.dll
1.8.0.6       C:\Windows\SysWOW64\DartFtp.dll
2.13.1.0       C:\Windows\SysWOW64\DartMail.dll
2.2.3.0       C:\Windows\SysWOW64\DartSecure2.dll
3.2.5.0       C:\Windows\SysWOW64\DartServer.dll
3.2.5.1       C:\Windows\SysWOW64\DartService.dll
2.12.0.0       C:\Windows\SysWOW64\DartSock.dll
2.12.0.0       C:\Windows\SysWOW64\DartUtil.dll
1.9.2.1       C:\Windows\SysWoW64\DartWeb.dll
1.9.5.0       C:\Windows\SysWOW64\DartWebServer.dll
1.9.3.0       C:\Windows\SysWOW64\DartWebUtil.dll
1.5.0.15       C:\Windows\SysWOW64\DartZip.dll
5.2.82.44      C:\Windows\system32\MSVBVM50.DLL
6.0.98.15      C:\Windows\system32\MSVBVM60.DLL
8.0.7600.16385    C:\Windows\system32\ADVPACK.DLL
6.1.7601.23713    C:\Windows\system32\asycfilt.dll
6.1.7601.23889    C:\Windows\system32\comcat.dll
2.10.35.35      C:\Windows\system32\compobj.dll
6.1.7601.18288    C:\Windows\system32\imagehlp.dll
6.1.7600.16385    C:\Windows\system32\iprop.dll
2.10.35.35      C:\Windows\system32\ole2.dll
6.1.7601.23889    C:\Windows\system32\ole32.dll
6.1.7601.23775    C:\Windows\system32\oleaut32.dll
Not Found      C:\Windows\system32\olecnv32.dll
6.1.7601.23452    C:\Windows\system32\olepro32.dll
6.1.7601.17514    C:\Windows\system32\olethk32.dll
Not Found      C:\Windows\system32\rpcltc1.dll
Not Found      C:\Windows\system32\rpcltc5.dll
Not Found      C:\Windows\system32\rpcltccm.dll
Not Found      C:\Windows\system32\rpclts5.dll
Not Found      C:\Windows\system32\rpcltscm.dll
Not Found      C:\Windows\system32\rpcmqcl.dll
Not Found      C:\Windows\system32\rpcmqsvr.dll
6.1.7600.16385    C:\Windows\system32\rpcns4.dll
6.1.7601.24384    C:\Windows\system32\rpcrt4.dll
6.1.7601.24384    C:\Windows\system32\secur32.dll
6.1.7600.16385    C:\Windows\system32\security.dll
2.10.35.35      C:\Windows\system32\storage.dll
Not Found      C:\Windows\system32\W95INF16.DLL
Not Found      C:\Windows\system32\W95INF32.DLL
Not Found      C:\Windows\system32\dcom2w98.dll
6.1.7600.16385    C:\Windows\system32\rasapi32.dll
11.0.9600.18858   C:\Windows\system32\wininet.dll
Not Found      C:\Windows\system32\winsock.dll
6.1.7600.16385    C:\Windows\system32\wsock32.dll


**********************
* Security Providers *
**********************

credssp.dll



Nick B (Admin)

From: Utica, NY USA
Posts: 619
Member Since: 05/25/10

Extra Support Options
Custom Application Development

posted February 17, 2021 12:38 PM

Hello,

The only thing that stands out is that DartWeb.dll is registered under SysWoW64 vs SysWOW64 (capitalization of the 'O') for every other dll; you might try unregistering and re-registering under SysWOW64 explicitly. Also, ensure you're using the regsvr32 under SysWOW64 so that it is a 32-bit registration, and that the command prompt (or installer) is run As Administrator from the right-click context menu.

If that doesn't resolve your issue, are there any differences you can identify between the machines this works on, and those that it does not?

------
-Non-current subscribers must contact sales@dart.com to update subscription and receive continued support as needed.
------

lyve2ryde

From: USA
Posts: 25
Member Since: 02/25/15
posted February 17, 2021 1:54 PM

We did the unregister, then re-register.
We are still getting the same error.
339; Component 'DartWeb.dll' or one of its dependencies not correctly registered: a file is missing or invalid.

I can't determine any difference between this machine and any other machine. We run our program on Win7, Win10, and even some windows servers. without any similar issues.

This is the latest DartNostic.
****************************
* Dart Diagnostics Report *
****************************

Customer Name : Air Technologies
E-mail Address : tim.snelling@aircompressors.com
Problem Description :

339; Component 'DartWeb.dll' or one of its dependencies not correctly registered: a file is missing or invalid;

**********************
*  Platform Info  *
**********************

Platform : WindowsNT
Version: 6.1.7601 Service Pack 1

**********************
*  Registry Info  *
**********************



**********************
*  DLL Versions  *
**********************

VERSION       REGISTERED PATH
-------       ---------------
2.11.1.0       C:\Windows\SysWOW64\DartCertificate.dll
1.8.0.6       C:\Windows\SysWOW64\DartFtp.dll
2.13.1.0       C:\Windows\SysWOW64\DartMail.dll
2.2.3.0       C:\Windows\SysWOW64\DartSecure2.dll
3.2.5.0       C:\Windows\SysWOW64\DartServer.dll
3.2.5.1       C:\Windows\SysWOW64\DartService.dll
2.12.0.0
lyve2ryde

From: USA
Posts: 25
Member Since: 02/25/15
posted February 17, 2021 1:57 PM

somehow the DartNostic log was cut off. Trying again.
****************************
* Dart Diagnostics Report *
****************************

Customer Name : Air Technologies
E-mail Address : tim.snelling@aircompressors.com
Problem Description :

339; Component 'DartWeb.dll' or one of its dependencies not correctly registered: a file is missing or invalid;

**********************
*  Platform Info  *
**********************

Platform : WindowsNT
Version: 6.1.7601 Service Pack 1

**********************
*  Registry Info  *
**********************



**********************
*  DLL Versions  *
**********************

VERSION       REGISTERED PATH
-------       ---------------
2.11.1.0       C:\Windows\SysWOW64\DartCertificate.dll
1.8.0.6       C:\Windows\SysWOW64\DartFtp.dll
2.13.1.0       C:\Windows\SysWOW64\DartMail.dll
2.2.3.0       C:\Windows\SysWOW64\DartSecure2.dll
3.2.5.0       C:\Windows\SysWOW64\DartServer.dll
3.2.5.1       C:\Windows\SysWOW64\DartService.dll
2.12.0.0       C:\Windows\SysWOW64\DartSock.dll
2.12.0.0       C:\Windows\SysWOW64\DartUtil.dll
1.9.2.1       C:\Windows\SysWOW64\DartWeb.dll
1.9.5.0       C:\Windows\SysWOW64\DartWebServer.dll
1.9.3.0       C:\Windows\SysWOW64\DartWebUtil.dll
1.5.0.15       C:\Windows\SysWOW64\DartZi
Nick B (Admin)

From: Utica, NY USA
Posts: 619
Member Since: 05/25/10

Extra Support Options
Custom Application Development

posted February 19, 2021 11:02 AM

Hello,

Are the Visual C++ Runtimes for VS2010 and 2012 installed? Such as:
https://www.microsoft.com/en-us/download/details.aspx?id=30679

If not, you should install them. If that does not resolve your issue, you'll need to troubleshoot the missing dependency by using something such as:
https://www.dependencywalker.com/
To figure out which it is.

------
-Non-current subscribers must contact sales@dart.com to update subscription and receive continued support as needed.
------

lyve2ryde

From: USA
Posts: 25
Member Since: 02/25/15
posted February 22, 2021 7:02 AM

Thanks Nick,
we'll see if we can figure out the missing dependency.

Tim Snelling
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