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AuthorForum: PowerTCP Mail for ActiveX
Topic: 553 unable to verify address
softworks2000

From: ROMA, Italy
Posts: 3
Member Since: 08/08/07
posted August 16, 2007 5:12 AM

Hello,

A customer of mine has the following trouble sending mail.

He has two computers with MS Windows XP PRO SP2 installed. The first one is connected to the Internet by an ADSL modem, the second one is connected directly to the first one by an Ethernet cable. There is not a network or a domain.

When he tries to send an e-mail from the second one, he gets the error 11101. There is no problem sending mail from the first one.

Here is the trace text:

220 xyz.theprovider.it ESMTP Service (7.3.122) ready
EHLO Computer2
250-xyz.theprovider.it
250-DSN
250-8BITMIME
250-PIPELINING
250-HELP
250-AUTH CRAM-MD5 DIGEST-MD5 PLAIN
250-DELIVERBY 300
250 SIZE 100000000
MAIL FROM:<info@customerdomain.it> SIZE=5976 RET=HDRS
RCPT TO:<support@customerdomain.it> NOTIFY=NEVER
553 <info@customerdomain.it> unable to verify address
503 RCPT command outside of MAIL transaction
QUIT
221 xyz.theprovider.it QUIT

Is there a connection setup problem in the first or in the second computer?

Thank You in advance for Your help and best regards.
Amit

From: Rome, NY USA
Posts: 315
Member Since: 03/15/06
posted August 16, 2007 5:04 PM

Hello,

Is there any difference on how exchange is configured on the second machine as compared to first machine?
It could also be a synchronization issue with the exchange. If this is the case, then I would suggest you to send RSET command with Reset method. Synch problems can occur when several emails are sent in succession (and there are problems with some of them), which is why the protocol includes the RSET command. Below are a couple of ways to handle it - in the Error Handler for the Method Call or the Progress Event.

On Error GoTo SendError
 Smtp1.Send
Exit Sub

SendError:
 Smtp1.Reset
End Sub


Private Sub Smtp1_Progress(ByVal Method As DartMailCtl.SmtpMethodConstants, ByVal Status As DartMailCtl.SmtpStatusConstants, ByVal Reply As String, ByVal Count As Long, ByVal Size As Long)
 If Method = smtpSend And Status = smtpBad Then
  Smtp1.Reset
 End If
End Sub

I hope this is of help.

Regards,
Amit
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