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| Author | Forum: PowerTCP FTP for ActiveX Topic: [Urgent] problems happened on Vista ! |
| Jullia From: Seoul, South Korea Posts: 4 Member Since: 02/14/07 |
posted February 14, 2007 6:32 AM Hi, all Is there any issues about 'PowerTCP FTP for ActiveX'? Everything goes well with Windows XP professional but not working on Vista business-K eddition. Things are, (1) After downloading file over the network SUCCESSFULLY, the message shows '550 Command failed: File not found.'. (2) After login and try to delete the most top folder, the message shows "550 '/New F': no such file or directory." (3) I cannot ping anywhere except localhost. Wiered thing is these all happens with Vista only. Please help. Urgent!! |
Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted February 14, 2007 8:34 AM In regards to questions 1 and 2, do you experience the same problems when you disable UAC (User Access Control) or if you run the application as administrator? In regards to question 3, I'm not clear how it relates to the FTP tool. Please clarify. |
| Jullia From: Seoul, South Korea Posts: 4 Member Since: 02/14/07 |
posted February 19, 2007 2:53 AM Thanks your reply, Tony. I checked the things happens with XP and Vista both. And I meet the same error when I turned off the UAC option and logged in by administrator. But I installed other free FTP server-client program, it works fine. I guess something goes wrong with FTP component.. Can I try better way to solve the problem? Pls let me know. Great thanks, Jullia |
| Jullia From: Seoul, South Korea Posts: 4 Member Since: 02/14/07 |
posted February 19, 2007 9:06 PM For the details, I found that happen whenever I try to delete folders not any files.(files deleted well). Check point is 1) PASV option : not affected 2) permission : even root could not delete folder 3) OS : the same problem on XP pro and Vista both Thanks, Jullia |
| Jullia From: Seoul, South Korea Posts: 4 Member Since: 02/14/07 |
posted February 21, 2007 3:50 AM Nobody to help me?? |
| Amit From: Rome, NY USA Posts: 315 Member Since: 03/15/06 |
posted February 21, 2007 9:31 AM Hello Julia, Do you see the same behavior when using any our samples located at the following default location? C:\Program Files\PowerTCP\FTP for ActiveX\Samples\Vb6 I would request you to please provide us the entire trace log. You may create a Trace log using the Trace event. Is there a way you can provide us the test credentials for this FTP server so that we can check this issue at our end? If yes, then please send an email to support@dart.com with the required information. Any further information to isolate the issue would be highly appreciated. Regards, Amit |
| Arjun From: Rome, NY, USA Posts: 137 Member Since: 09/17/07 |
posted February 15, 2008 4:28 PM Hello, The solution given to the customer over the email which helped in resolving the issue: Some servers support DELE command while some support RMD command. The issue seemed to be with the DELE command being sent to the server to delete the folder as the server did not support it. Sending the RMD command to the FTP server solved the issue. To get this information, create a trace log of the communication using the Trace event. On Vista, the application should run as an Admin. Right click any application and then click "Run as Admin" then you should be able to run any application. Have a great day. Regards, Arjun |
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