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| Author | Forum: PowerTCP Mail for ActiveX Topic: files are downloaded corrupted |
| User1092 Posts: 3 Member Since: 09/27/00 |
posted September 27, 2000 5:26 PM We are using the Control POP for downloading e-mail attached files to a directory. Frequently this files are downloaded corrupted, so if a original size file on the server was 10kb after it's downloaded it will be a maybe 8kb or 6kb. When we download the files from Outlook Express we don't have that lost, so we confirmed that the problem is on the Control POP. Any Idea??? |
Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted September 27, 2000 5:35 PM If you can send messages that cause the problem, send one to bad@dart.com and then post here telling me that you sent it. Otherwise, write in to support (support@dart.com) privately so that we can get started with the proper debug logs. |
| interobj From: Dallas, TX USA Posts: 9 Member Since: 11/16/04 |
posted April 12, 2005 11:17 AM I am also having similar problems which mostly is related to Word Documents being corrupted after they are downloaded using the Mail Tool, Any ideas? |
| Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted April 12, 2005 11:37 AM We'd have to see a copy of the message before it was loaded by us. If this happens again, and you can get the same message using Outlook Express, then save the message as an "eml" file then zip it up and send it to support@dart.com |
| interobj From: Dallas, TX USA Posts: 9 Member Since: 11/16/04 |
posted April 12, 2005 12:00 PM Ok, I did email you both emails as you suggested. Thanks |
| Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted April 12, 2005 12:11 PM I need the message not document. You are reporting that we corrupt attachments in certain messages so I need to see the actual message. When you are in OE, save the message as an eml file, then zip up the eml and send that. Also, when you reply, make sure supply the info that Dave asked for. |
| interobj From: Dallas, TX USA Posts: 9 Member Since: 11/16/04 |
posted April 12, 2005 1:01 PM OK, I sent it using OE and as an attachement. |
| Tony Priest From: Utica, NY USA Posts: 8466 Member Since: 04/11/00 |
posted April 12, 2005 1:39 PM There was nothing attached. It was just a one line message stating what company you were with. |
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